Purchase and Return Policy

7-Day Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You must also provide your order details or other valid proof of purchase.

How to Request a Return

Returns can be requested directly through your account:

1. Log in to your account on our website.

2. Go to the Orders section.

3. Select the order and item you wish to return.

4. Follow the return instructions provided.

If you experience any issues with the return process or have questions regarding your return, please contact us at cs@rockingdeals.in.

Please do not send an item back without first submitting a return request through your account and receiving confirmation from us.

Order Cancellation Before Shipment

Orders may be cancelled at any time before the product has been shipped from our warehouse.

If you wish to cancel an order before shipment, please submit the cancellation request through your account or contact us at cs@rockingdeals.in. If the cancellation is successfully processed before shipment, the applicable refund will be initiated to the original payment method.

Once an order has been shipped, it can no longer be cancelled through the normal cancellation process.

If you no longer wish to receive a product after it has been shipped, you may refuse delivery when the delivery attempt is made. In such cases, the product must first be returned to our warehouse. The refund process will only be initiated after the product has been received back at our warehouse and verified.

Refusing delivery does not result in an immediate refund. The return shipment must be completed and the product must reach us before the refund process can begin.

Delivery Delays

While we make reasonable efforts to dispatch and deliver orders within the estimated timelines provided, delivery delays may occasionally occur due to unforeseen circumstances.

Delays may result from circumstances including, but not limited to, logistical issues, operational disruptions, weather conditions, high shipment volumes, transportation issues, or delays caused by third-party delivery partners.

Once a product has been handed over to a third-party delivery company, we are dependent on that delivery partner for the transportation and delivery of the package. We cannot guarantee or control the exact delivery timeline after the shipment has been handed over to the carrier.

If an order has been delayed but has not yet left our warehouse, you may request cancellation of the order. We will process the cancellation where possible, subject to the order's current processing status.

If the product has already left our warehouse, the cancellation procedure described under Order Cancellation Before Shipment will no longer apply. You may refuse delivery and follow the return and refund process described above.

Delivery estimates are provided as an indication only and should not be considered a guaranteed delivery date. Unforeseen delays can occur even after an order has been placed.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at cs@rockingdeals.in so that we can evaluate the issue and assist you.

Return Conditions

Returned products must:

• Be unused and unworn.

• Be in the same condition as received.

• Have all original tags and labels attached.

• Include the original packaging and accessories, where applicable.

• Include all items that were supplied with the original order.

Products that do not meet these conditions may be rejected following inspection.

Return Transit & Refund Process

Once your return request is approved, the product must be sent back to our warehouse.

A refund will not be initiated when the return is merely shipped or when the return request is approved. The product must first reach our warehouse and successfully pass our inspection and quality check.

Return shipments may take approximately 15 days on average to reach our warehouse, depending on the location and logistics involved.

Once the returned product reaches our warehouse, it will undergo an inspection and quality check to verify that it meets our return conditions.

If the return is approved after inspection, we will initiate the refund to the original payment method. Our refund initiation process generally takes 1–3 business days after the return has been approved.

Once initiated by us, the refund is processed through our payment partner, Razorpay. Razorpay refunds generally take approximately 4 days on average to be credited, although their maximum processing turnaround may be up to 7 days, depending on the payment method, bank, and other processing factors.

Accordingly, once a refund has been approved, you should generally expect the refund to be received within approximately 7–10 days, consisting of our 1–3 business day initiation period followed by Razorpay's payment processing time.

The actual time for the funds to appear in your account may vary depending on your bank, payment method, or other financial institution processing times.

Therefore, the overall return and refund process may take approximately 22 days or more from the time the return is shipped, based on approximately 15 days for return transit, followed by our refund initiation period and payment processing time.

If the returned item does not meet our return conditions, the refund may be declined.

Product Warranty

Unless specifically stated otherwise on the product listing or in writing by us, we do not provide any seller warranty or guarantee on products sold through our website.

Where a product is covered by a manufacturer or brand warranty, any such warranty is provided solely by the respective brand or manufacturer. The availability, duration, terms, conditions, eligibility, and honouring of such warranty are entirely at the discretion of the relevant brand or manufacturer.

We do not guarantee that a brand or manufacturer will honour a warranty claim, and we are not responsible for the brand's warranty decisions, exclusions, processing requirements, or refusal of a warranty claim.

Open-Box, Used or Damaged Products

Open-box, used, refurbished, visibly damaged, or otherwise non-brand-new products do not carry any seller warranty or warranty from us, unless a specific warranty is expressly mentioned on the individual product listing or otherwise confirmed by us in writing.

Customers should carefully review the condition and warranty information provided on the product listing before purchasing.

Brand-New Products

Brand-new products may carry a manufacturer or brand warranty where applicable. However, the existence of a brand warranty does not mean that a warranty claim is guaranteed to be accepted.

Any warranty claim for a brand-new product remains subject to the applicable brand's warranty terms and the brand's decision to honour the claim.

We recommend that customers contact the relevant brand or manufacturer directly for warranty-related claims, where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, condition, or other applicable restrictions. Any product-specific return restrictions displayed on the product page or at the time of purchase will apply.

Sale or discounted items may also be non-returnable where specifically stated on the product listing.

If you are unsure whether your item is eligible for return, please contact us at cs@rockingdeals.in before sending the product back.

Exchanges

We currently do not guarantee direct exchanges. If you wish to purchase a different product or variant, you may return the eligible item in accordance with this policy and place a new order separately.

Contact Us

For any questions, concerns, or issues relating to returns, refunds, cancellations, delivery delays, damaged products, warranties, or the return process, please contact our customer support team:

Email: cs@rockingdeals.in

We are happy to assist you with your return, cancellation, refund, delivery, or warranty-related queries.